1. Introduction
CoopHub (“we,” “us,” or “our”) provides cloud software for housing cooperatives and related organizations (“Services”). This Privacy Policy describes how we handle personal information when you visit our marketing websites, sign up for an account, contact us, or otherwise interact with CoopHub as a visitor, customer, or authorized user of a customer organization.
If you use CoopHub on behalf of an organization (for example, as a cooperative administrator), your organization’s own privacy notices may also apply to member and staff data entered into the platform. Where your organization determines the purposes and means of processing that data, your organization may act as the data controller, and CoopHub may process such data on documented instructions as a processor—subject to your agreement with us.
2. Information we collect
Account and profile data
When you create an account, request a demo, subscribe, or onboard, we may collect your name, email address, phone number, organization name, role, billing details, and credentials (such as a password—stored using industry-standard hashing where applicable).
Information you provide in the product
Content and records you or your organization submit through the Services—such as member records, contributions, loan applications, documents, and messages—are processed to operate the platform and provide support in line with your subscription and applicable terms.
Usage and technical data
We collect device, log, and diagnostic information (for example, IP address, browser type, rough location derived from IP, timestamps, pages or screens viewed, and error reports) to secure the Services, improve performance, and understand how the product is used in aggregate.
Cookies and similar technologies
Our websites may use cookies, local storage, and similar technologies for essential functionality, preferences, analytics, and (where you consent) marketing. You can control many cookies through your browser settings.
Communications
If you contact support, subscribe to updates, or correspond with us, we retain those communications and related metadata to respond and improve service quality.
3. How we use information
We use personal information to:
- Provide, maintain, secure, and improve the Services;
- Authenticate users, enforce access controls, and detect fraud or abuse;
- Process transactions, invoices, and subscription changes;
- Provide customer support and service communications;
- Comply with legal obligations and respond to lawful requests;
- Analyze usage in aggregated or de-identified form to guide product development;
- Send product-related notices and, where permitted, marketing—you may opt out of promotional emails using the unsubscribe link where available.
4. How we share information
We do not sell your personal information. We share data only as described below or with your direction or consent.
- Service providers. Trusted vendors that help us host infrastructure, process payments, deliver email, monitor reliability, and similar functions—bound by confidentiality and data-processing terms.
- Your organization. Administrators and authorized users within your cooperative or business may access information you submit according to their permissions and policies.
- Legal and safety. Disclosures we believe are required by law, court order, or government request, or necessary to protect rights, safety, and security.
- Business transfers. In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards and notice where required.
5. Retention
We retain personal information for as long as needed to provide the Services, fulfill the purposes described in this policy, meet legal, tax, and accounting obligations, and resolve disputes. Retention periods may depend on the type of data and your relationship with us. You may request deletion of your account subject to applicable law and legitimate business needs (such as billing records we must retain).
6. Security
We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit where appropriate, access controls, and monitoring. No method of transmission or storage is completely secure; we encourage strong passwords and safeguarding credentials.
7. International transfers
We may process and store information in countries other than your own. Where we transfer personal data across borders, we use appropriate safeguards as required by applicable law (such as contractual clauses or equivalent mechanisms).
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or export personal information, to object to or restrict certain processing, to withdraw consent where processing is consent-based, and to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling requests.
If your data is controlled by your organization in the platform, we may need to refer certain requests to your organization’s administrators.
9. Children
The Services are not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. For material changes, we may provide additional notice as appropriate.
11. Contact us
For privacy questions, requests, or concerns, please contact CoopHub through the contact options listed on our contact page, or use the primary support channel provided in your subscription agreement.
This policy is provided for informational purposes and does not constitute legal advice. You may wish to have it reviewed by counsel for your jurisdiction and use case.